Returns & Exchanges
At COCOLAB, we want you to love every piece you wear, which is why we offer a seamless 30-day return policy for all unworn items with original tags. Whether the fit isn't quite right or you've changed your mind, we are here to ensure your shopping experience remains effortless.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original packaging, ensuring all COCOLAB tags are attached and the garment is in its original condition.
Label and Ship
Print the prepaid shipping label provided via email, attach it securely to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, your refund or store credit will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing